Central Reservation Services

Voice Reservation Service

We're a custom voice reservation service that cares about creating the ultimate guest experience. We know your guests' first impressions are lasting impressions so we ensure that we answer every call quickly and professionally. We're here to increase your average daily rate and occupancy by converting more calls to confirmed bookings.

We seamlessly interface with your hotel's operation, fielding reservation calls and entering reservations directly into your system as if we were your in-house reservations department.

Working together we can improve your guest satisfaction scores and online ratings. We concentrate on booking rooms, it's what we do so your team can focus on the guest in front of you. You can't afford not to!

  • Custom voice reservation service
  • Direct input into customers reservation system
  • Knowledgeable Local Agents
  • No per minute charges or fees for changes, cancellations, informational call 

Revenue Management Services 

Let us help you manage your hotels rates by understanding and anticipating consumer behaviours in order to maximize yield. We know your managers are busy multi-tasking running a hotel and it's hard for them to have their finger on the pulse. We consistently monitor your inventory and strive to increase your ADR, RevPar and occupancy levels.

  • Daily Yield Management Services
  • Manage yearly rate loading
  • Manage online third party distribution channels 

Tour & Travel Sales and Reservation Services

Management of the tour and travel sales market through soliciting, developing, maintaining and negotiating wholesale accounts through various efforts including prospecting, leads and referrals, trade shows and industry events. 

  • Tour & Travel FIT & group sales
  • Management of market inventory and input of all reservations
  • Solicit,develop,maintain 
  • Contract negotiations
  • Trade show & event representation 
  • Development of sales strategies and action plans towards achieving room revenue goals

HOSPITALITY CONSULTING SERVICES

Project management

  • Certified Project Manager
  • Excel at initiating, planning, executing, monitoring/controlling, and closing
  • Ability to adapt to the various internal procedures of the contracting party

Software installation, support and training

  • Contract negotiation, software installation, hardware selection
  • Policy and procedure development to maximize business productivity and technology
  • Database organization and reporting

Meeting Planning

  • Certified Meeting Professional
  • Contract negotiation
  • Registration
  • Food & beverage, meeting room and audio visual management
  • Budgeting
  • Offsite events
  • Onsite support